Frequently Asked Questions
Everything you need to know about using Tuhame.
Is Tuhame free to use?
Browsing listings is completely free! For seekers, we offer the first 3 contact information unlocks for free so you can try the platform. After that, you can get unlimited unlocks based on your subscription plan.
Are the listings verified?
Yes, we have a comprehensive verification process for listings to ensure they are genuine. We verify user identities, listing details, and GPS coordinates/location data to confirm properties actually exist at their claimed locations. This multi-layer approach protects our community from scams and fake listings.
I'm moving out, how does this help?
Tuhame connects you directly with potential replacement tenants. You can negotiate for them to pay you the deposit directly, saving everyone time and ensuring you get your money back quickly without waiting for landlord refunds. Simply coordinate with your landlord or agent about the tenant change, and you're all set.
I'm looking to relocate, how does this help?
Tuhame connects you directly with people currently living in the houses you're interested in. This means you get real, verified feedback and firsthand experiences about important details like security, water availability, public transport access, neighborhood safety, nearby amenities, and much more. It's authentic information from someone who actually lives there, not just a sales pitch.
How does this help landlords and property managers?
Tuhame helps you maintain 100% occupancy without spending money on advertisements or relying on luck to find new tenants. When a tenant leaves, they can connect directly with their replacement, ensuring seamless transitions and zero vacancy gaps. You get qualified tenants faster, with less hassle and no advertising costs.
Can I list a property if I'm an agent?
Tuhame is primarily for direct tenant-to-tenant connections. However, if you are an agent or landlord, you are welcome to list properties as long as you are transparent about your role and fees (though our users prefer no-fee listings!).
How do I pay for the premium features?
We accept M-Pesa for all payments. It's quick, secure, and integrated directly into the platform.